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Customers Are Asking for More Energy Efficiency But They’re Only Paying for the Parts That Feel Worth It

Australian home buyers are showing renewed interest in energy efficiency, but the shift happening across Queensland, Western Australia, New South Wales and Victoria is far more selective than many expected. Customers are asking more questions about comfort, performance and running costs, yet they are not agreeing to every upgrade placed in front of them. Instead, […]

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Wed 3 Dec 25 6:00:00 AM

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Australian home buyers are showing renewed interest in energy efficiency, but the shift happening across Queensland, Western Australia, New South Wales and Victoria is far more selective than many expected. Customers are asking more questions about comfort, performance and running costs, yet they are not agreeing to every upgrade placed in front of them.

Instead, buyers are prioritising specific efficiency features that feel practical, immediate or clearly valuable. They are ignoring others that seem too complex, too expensive or too hard to understand. As NCC 2022 continues to roll out nationally, with energy requirements now active for most new Class 1 homes, this gap between interest and action is shaping what the “standard” Australian home looks like heading into 2026.



A Shift Driven by Cost of Living, Climate and the NCC

Energy efficiency is no longer seen purely as a premium add-on. Across multiple states, builders report customers who are:

  • more conscious of rising electricity prices
  • more aware of extreme heat events
  • more familiar with building performance and insulation
  • more focused on ventilation and indoor air quality
  • more attentive to minimum energy requirements introduced under NCC 2022

The strongest driver remains household running costs. Buyers who once cared mostly about colours and finishes are now asking about heating and cooling loads, glazing performance, solar payback periods and whether their home will stay comfortable without constant air-conditioning.

But while questions have increased, willingness to spend varies significantly. Many customers want to understand efficiency but only commit to upgrades that deliver immediate or obvious value.



The Upgrades Buyers Are Most Willing to Pay For

Across Queensland, WA and the eastern states, uptake is strongest when upgrades deliver comfort, visible impact or clear savings.

Solar PV (6.6kW to 10kW)

Solar remains the most widely accepted energy feature nationally. Buyers tend to choose mid-range 6.6kW–10kW systems with standard warranties. The appeal is simple: lower bills, clear payback and easy comparison between systems.

Insulation and Glazing Improvements

Many buyers readily invest in upgraded ceiling batts, additional wall insulation and selective double glazing, usually in bedrooms, living rooms and west-facing areas. Improved seals and draft-proofing are also gaining traction. These remain relatively affordable upgrades that provide noticeable comfort gains.

Cooling: Fans, Efficient Splits and Zoned Ducted Systems

With hotter summers becoming more common across Australia, cooling capacity is now viewed as essential. Ceiling fans in all bedrooms and living areas, efficient split-system air-conditioners and zoned ducted cooling with basic smart controls are among the most widely accepted inclusions.

Lighting and Basic Smart Features

LED lighting is now baseline in most new homes. Simple smart switches, timers and app-based controls are also increasingly treated as standard rather than premium.

Passive Design When Explained Early

Homeowners respond positively to early conversations about orientation, shading and layout choices not because they see them as technical efficiency measures, but because they make the home more comfortable day-to-day.



Where Buyers Draw the Line Even When They Care About Efficiency

Despite rising interest, several high-performance upgrades continue to see high enquiry but low conversion.

Battery Storage

Battery enquiries are increasing everywhere, but adoption remains limited. High price points push most buyers to treat batteries as a “later upgrade” rather than part of their initial contract.

Whole-of-House Mechanical Ventilation

Ventilation systems including heat-recovery and energy-recovery options attract curiosity but are frequently declined. Costs often sit in the mid-to-high thousands and benefits can be hard to explain quickly, particularly in humid climates where homeowners expect to open windows for ventilation.

Advanced Airtightness Measures

Membranes, wraps and high-performance sealing products generate interest, especially among informed buyers, but rarely convert. Airtightness is difficult to communicate and customers often prefer more visible upgrades like glazing or solar.

Premium Heat Pump Systems

Awareness is rising due to NCC compliance requirements, but most buyers still select standard hot-water heat pumps rather than high-end units. Buyers often struggle to justify the additional cost without clear payback evidence.

Low-Carbon Building Materials

Interest is strong in display homes and marketing settings, but actual selection remains low. Higher price points and limited familiarity keep adoption niche, though uptake is stronger in sustainability-focused estates or among highly motivated buyers.



How This Shift Is Redefining Home Design

Energy-efficiency decisions are not just influencing upgrade lists; they’re reshaping how builders design homes and structure their product ranges.

More Compact, Thermally Efficient Designs

Rising land prices and tighter budgets are encouraging simpler forms with less perimeter exposure, streamlined rooflines, strategic glazing and improved insulation coverage. These designs naturally perform better thermally and align with NCC 2022 performance expectations.

Greater Focus on Shading and Sun Control

Builders are placing more emphasis on deeper eaves, adjustable shading systems, vertical fins and sheltered alfresco areas that reduce heat gain. Customers respond positively because these additions improve liveability as much as efficiency.

Better Natural Ventilation

Even when mechanical systems are declined, buyers show strong interest in cross-flow layouts, louvre windows, breezeway openings and larger operable glazing. Natural ventilation is increasingly seen as a lifestyle feature.

Simplified Roof and Wall Systems

To meet code requirements and reduce thermal bridging, builders are simplifying geometries and improving insulation continuity. These changes often originate from compliance and buildability rather than customer demand but buyers benefit from the improved comfort.

Estate-Level Sustainability Features

Recycled water schemes, solar-ready neighbourhoods, EV charging conduits, communal green spaces and environmental design guidelines strongly influence buyer behaviour. Developers are using sustainability as a competitive differentiator, shaping the range of options buyers consider.



The Emerging Efficiency-Focused Customer

A consistent buyer profile is appearing in every state:

  • first home buyers trying to control long-term running costs
  • young families prioritising comfort and air quality
  • households in hotter climates
  • environmentally motivated buyers
  • owners in estates with strict sustainability design codes

Across all segments, the pattern is the same: customers want comfort, healthier air, lower bills and predictable ongoing costs but they choose carefully where to spend.



What This Means for the Market Heading Into 2026

Energy efficiency is now influencing how new homes are designed, priced, marketed and compared. But customers remain selective. They gravitate toward upgrades that deliver visible comfort or clear savings, and hesitate on features that feel expensive, technical or abstract.

For builders, this means:

  • focusing on early, simple conversations about comfort
  • showing clear cost–benefit outcomes
  • prioritising upgrades with immediate customer value
  • integrating compliance-driven improvements quietly into base designs

The interest in efficiency is real and growing but the mainstream market is choosing carefully. Their choices are now shaping what becomes standard in Australian home building as the industry moves into 2026.

TGB Editorial
Author: TGB Editorial

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